The company “unreservedly” apologized to its customers and said it would offer them a 25% discount if they wanted to re-book their trip with another travel agent. Cancellations apply for travel from Friday to Monday. Image: P&O Ferries the Pride of Canterbury (L) and the Pride of Kent (R) moored in Dover Harbor “It is fair and right to make alternative arrangements for these customers, which include transferring them to Hull-Europort in Rotterdam or booking them with Brittany Ferries between Portsmouth and Caen,” the company said. “Both of these options have no extra cost for customers – if one chooses one of these alternatives, we will reimburse them for any additional mileage incurred as well as for all our overnight meals.” “We also acknowledge that these options will not be suitable for everyone, so any customer booking directly with P&O Ferries will be able to request a full refund and free travel for future travel.” The company withdrew from its statement yesterday, stating that customers would have to re-book their trips directly with another carrier. A second ferry was seized by authorities after a failed inspection It comes after the further booking of a second P&O ferry by the authorities after a failed inspection. It emerged earlier Wednesday that the Pride of Kent – first arrested by the Shipping and Coast Guard (MCA) last month – was being re-examined by security officials at the request of the company. However, it was later confirmed that, like Dover-based Spirit of Britain 24 hours earlier, Pride of Kent had also not exceeded the concentration. The MCA said: “The Pride of Kent will remain in custody following a re-inspection of the ferry today, which identified a number of additional deficiencies, including security systems and crew documentation. “We have advised P&O to invite us back as soon as the issues are resolved. We do not yet know when this will happen.” The return of one of the ferries to service would have helped reduce the recent pending cargoes in Dover, which were largely caused by the absence of the three P&O vessels, which also include the Pride of Canterbury. It has not yet made its first inspection since the scandal broke. Use the Chrome browser for a more accessible video player 4:04 Investigations into P&O opened P&O, which has been condemned worldwide for treating nearly 800 seafarers who were fired without warning last month, has new crews on all of its ships, though many roles are paid below the UK minimum wage – an issue the government has promised to resolve through new legislation. Every P&O boat must be inspected to return to the sea. To date, only the Pride of Hull, which runs between Hull and Rotterdam, and the European Causeway, which runs between Larne and Cairnryan, are the P&O vessels allowed to return to service. This means that there are six others facing controls under the Port State Control regime.
