Referring outside a large apartment building on Monday that had been previously bombed by Russian forces, the spokesman for CTV London’s National News Agency, Daniele Hamamjian, said several other structures in the city of 12,000 had also been hit.
Some are now waiting to hear if some residents managed to get out alive.
“They have been waiting for days for workers to locate and find the bodies of loved ones waiting in the basement, which has now been turned into a cemetery,” he said.
An elderly couple said they last spoke to their son by telephone on April 1, reaching “hello” before the line was cut.  Since then they try to reach him.
A woman told CTV National News that she hid her daughter on the couch in a basement for fear of being raped by forces who came to the city.
Other cities and towns in Ukraine have reported high casualties as a result of the war, which was launched by Russian President Vladimir Putin on February 24.
The mayor of the Ukrainian port of Mariupol says more than 10,000 civilians have lost their lives in the Russian siege of his city, with the death toll likely to exceed 20,000.
The mayor had previously supported 5,000 dead.
Speaking in a video speech to the South Korean parliament on Monday, Ukrainian President Volodymyr Zelenskyy called for any military assistance the country could provide as he said Russia could make peace by force.
Ukrainian authorities have also accused Russian forces of committing atrocities, including a massacre in the city of Bukha, outside Kyiv.
Ukraine will investigate 5,600 alleged Russian war crimes with the help of international investigators, some of whom arrived from France on Monday.
Several world leaders, including Canada and the United States, have pledged support to the International Criminal Court (ICC) in its investigation into war crimes in Ukraine.
On March 28, Canadian Minister of Public Safety Marco Mendicino announced that RCMP officers would be deployed to support the ICC’s efforts.  The Canadian team will assist in gathering and preserving evidence and interviewing witnesses. 
Watch the full video with CTV National News London correspondent Daniele Hamamdjian at the top of the article.